3 votes

Looking for a customer support oriented ticketing system

Please consider our app - Jitbit Helpdesk? Disclaimer: I'm one of the developers so I'm not posting any reviews/pros/cons since I'm obviously biased. We have both SaaS and self-hosted versions and ...
jitbit's user avatar
  • 211
2 votes

Helpdesk, community, knowledgebase, documentation

Give our app a try - Jitbit Helpdesk. We support various SSO methods - from Google Login to custom SAML providers (Azure AD for example) Email-based is our primary focus. We have a feature called ...
Max Al Farakh's user avatar
2 votes

Helpdesk / Customer Relationship Management (CRM) software

I could recommend you Voiptime, this is multichannel call centre software which offer inbound, outbound and blended software. Their software is designed to assist a call center team in multiple ways. ...
Mary Yur's user avatar
2 votes

Help authoring/hosting tool.

I would suggest taking a look at using Sphinx as a document authoring system - the results can be published as any/all of: HTML (including Windows HTML Help), LaTeX (for printable PDF versions), ePub,...
Steve Barnes's user avatar
  • 31.6k
2 votes
Accepted

Software to protect elderly people

Porteus Kiosk is a lightweight Gentoo-based Linux operating system which has been downscaled and confined to allow the use of one application only - the Firefox web browser. The browser has been ...
karel's user avatar
  • 1,626
1 vote

Software to protect elderly people

I have a few elderly clients who use the computer for nothing other than web-based internet access. Obviously this requires a browser. For many of them, money is a concern as well. In two cases thus ...
fred_dot_u's user avatar
  • 2,343
1 vote

Best Troubleshooting builder tool

I don't know of a generic “trouble-shooter builder”, and presume that you have Googled. Since this is going to have to be a bespoke solution, tailored to your CMS and its use cases, I would suggest ...
Mawg says reinstate Monica's user avatar
1 vote

Open source IT ticket system that works well with AD for authentication

Try OTRS, it is free and open source. Its authentication can be configured to use LDAP, which I believe makes it compatible with ActiveDirectory: https://doc.otrs.com/doc/manual/admin/8.0/en/content/...
NaN's user avatar
  • 111
1 vote

IT Ticket Helpdesk Support Software

Have you considered Jitbit Helpdesk Ticketing system? Disclaimer: I'm one of the developers so I'm not posting any reviews/pros/cons since I'm obviously biased. But since you mentioned you need a ...
jitbit's user avatar
  • 211
1 vote

Affordable helpdesk+invoicing/billing/CRM with API? (alternative to WHMCS for non web hosts)

I have two suggestions for you. One is BoxBilling That is open source and is very easy to integrate in your platform. They have a free/pro license depending of your needs. API and several ...
Josem's user avatar
  • 649
1 vote

Open-source alternatives to Zendesk?

Check OsTicket, it is very popular open source support ticket system. OsTicket is a platform-independent web-based application. It requires : web server (apache or IIS) php database (MySql/MariaDB) ...
dexter's user avatar
  • 11
1 vote

Help Desk Suite (or combo of software) - free/open source if possible

This is not a complete answer, but it is too long to post as a comment. I have to help you before the Wyvern get you (or is it Skelegon?) Must have Centralized ticketing system Knowledge Base Email ...
Mawg says reinstate Monica's user avatar
1 vote

Email-based helpdesk

Consider Jitbit Helpdesk. We are heavily focused on working with email and have all the necessary features. All emails are converted into tickets or replies to existing tickets. We have a flexible ...
Max Al Farakh's user avatar

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