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2 votes

Looking for customer support software - but also needs to associate tickets with our equipment

We use Eventum for customer support ticket tracking. It is an open-source, web-based platform, built on top of PHP and MySQL (thus easy to extend / customize). Unfortunately, as I am only a user and ...
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2 votes

Open-source / Inexpensive CRM?

Look at SugarCRM and vTiger. Both of these are: free and open source very popular coming with lots of plugins (both free and commercial) written in PHP and able to integrate with Joomla, Drupal, ...
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2 votes

Integration Doc / Tutorials : Microsoft Dynamics CRM with Five 9 / Etrigue

I've used CRM, never used the other two. Five9 appears to have an native integration with CRM so you should be good there. Five9 Application Integration And, Etriuge also appears to have a native ...
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2 votes
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Customer management database

I am not sure if you are after a free CRM system (I know you said open source and free), or are willing to pay - I will base my opinion off using both free and paid. You also did not really state the ...
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  • 1,462
2 votes

Software for after sales process optimization

Have you looked at CiviCRM or Sugar CRM? Both should meet your needs and tech requirements. Sugar's UI is more geared to your type of business. CiviCRM has awesome integration with Drupal/WordPress....
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2 votes

Software for profiling people

If you still haven't found anything to suit your need, have a look at Simitless. It enables you to design your app (in your case, a personal CRM of sorts) from readily available modules to track what ...
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  • 1,964
2 votes
Accepted

Personal Relationship Managment or CRM

Zoho Contacts Manager looks like it could fit. As in any address book, you have structured fields, but you can also add notes for each person. There is an Android app to sync with. You can tag ...
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  • 18.8k
2 votes

Customizable open-source content and file management web-app

You can use a CMS like Drupal for this, in conjuction with some of its modules. There are a number of ways to achieve this in drupal. For instance, you can have a content type called "Star" with ...
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  • 1,980
2 votes
Accepted

Recruitment: FOSS CRM(-ish)

Some suggestions: SuiteCRM is a fork/successor/improvement on the old community version of SugarCRM. You can use it for both contacts (candidates) and companies. You can record notes/calls etc, and ...
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  • 1,980
2 votes

Helpdesk, community, knowledgebase, documentation

Give our app a try - Jitbit Helpdesk. We support various SSO methods - from Google Login to custom SAML providers (Azure AD for example) Email-based is our primary focus. We have a feature called ...
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1 vote

Online platform for small business (featuring project management, calendar, contacts)

Maybe you want to look at Kolab Groupware. From this link: The Kolab.org Community is a Free Software initiative building a unified communication and collaboration system that you can install on ...
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1 vote

Online platform for small business (featuring project management, calendar, contacts)

I think Google G Suite (formerly Google Apps for Work) it's a competitive and versatile solution, so it should be among the first choices. It also has a small learning curve if you are a Google user (...
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  • 59
1 vote

Social network with unique database capabilities

You could try out "kintone". It has features to create multiple databases (which they call "Apps") via GUI, and you don't have to be an IT expert to create/edit these. It also has a feature called "...
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  • 166
1 vote

Software for profiling people

Monica is aslo worth looking at. I has already been described on the SE link. It can be installed locally or on the internet. It also has an android interface.
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  • 1,980
1 vote

Looking for ERP or CRM software for web design / marketing agency

Significantly more affordable than Salesforce, and offering good integration with Google, you can check out Zoho CRM. Here is a high level list of features: Prioritize sales activities Visitor ...
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1 vote

Software for after sales process optimization

You definitely need a sales force automation software, to make your sales team productive and organized at the same time. The automation of document flow and orders & invoices will positively ...
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  • 21
1 vote
Accepted

Webapp for customer support and sharing files to customers

I use redmine for such things. It has issue tracking, you can create a "project" for each customer, then any logins they have are members of only that project. There are places for wikis and for ...
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1 vote

In search of an accounting/sales software

French/most compatibile desktop software solutions: "Solegis Pro is particularly suitable for self-employed entrepreneurs providing specialized services to individuals. This freeware allows you to ...
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1 vote

Simple cloud-based customer relationship system (CRM)

Podio is free and could be easily configured as that kind of CRM. Since you want meeting notes per contact, you'll need to configure a "Meeting notes" app, and link notes to the company and contact. ...
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1 vote

Open-source / Inexpensive CRM?

Drupal is for sure something worth considering. If you'd add a 'module' (= a plugin) like the (fairly popular) Support Ticketing System module, you'd already be pretty close to what you're looking for....
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1 vote

Open-source / Inexpensive CRM?

You might want to have a look at Rubedo: it is scalable, which means that you can start small (and then easily grow if needed), it has a back office that is designed to be used by any kind of ...
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  • 134
1 vote

Online CRM that allows pictures and allows some relational database manipulation

Insightly allows you to do this without programming knowledge. There's a free version you can try, the main issue will be the cost, and whether the plan you choose limits you too much. You will need ...
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  • 111
1 vote

Looking for customer support software - but also needs to associate tickets with our equipment

Usually when you have specific requirements, such as what you listed in your question, it's best (and easiest) to get a recommendation from an unbiased expert. This software product selection tool ...
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  • 11
1 vote

CRM + Accounting SAAS tool

It sounds to me like you need Drupal (CMS) integration with Salesforce (CRM) where both solutions are quite advanced. Using Drupal module Salesforce Suite, the details of the user can be mapped into ...
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  • 2,887
1 vote
Accepted

Open Source Self-hosted Email Automated CRM

After much searching, I found exactly what I was looking for, Mautic Here are some of it's features, Mautic is marketing automation software (email, social, & more). Install on your own website ...
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  • 7,554
1 vote

Open Source Self-hosted Email Automated CRM

A (web-based) Twitter client like Tweetdeck, Hootsuite and many others alike could do this for you. Maybe a direct tweet feels less intrusive than a daily e-mail request ... ? ;-) From my personal ...
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1 vote

Email Service or CRM that checks for duplicate email adresses

You can do this with a simple python script, including either parsing the csv or even querying the db directly, all with the standard libraries, all for free and on just about any platform. An ...
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  • 31.1k
1 vote

Helpdesk / Customer Relationship Management (CRM) software

I could recommend you Voiptime, this is multichannel call centre software which offer inbound, outbound and blended software. Their software is designed to assist a call center team in multiple ways. ...
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1 vote

Helpdesk / Customer Relationship Management (CRM) software

You might like to take a look at ZenDesk. I believe it has a realtime chat facility, form facility, and supports followups via email. Compared to intercom.io, it lacks the customer segmentation, ...
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