Questions tagged [support-tracker]
Tracking the process of resolving issues specifically relevant to support issues.
25
questions
8
votes
1
answer
172
views
Looking for CRM, ERP, ITSM solution for IT development business
Currently information about customers, support tickets, contracts, market leads etc. is spread across multiple solutions.
Development team uses Confluence and Jira, but for the other teams we the need ...
- 81
6
votes
2
answers
430
views
What's a good all-in-one support portal/knowledge base/wiki for a SMB?
I think we've finally convinced $company that a ticket system, a knowledge base, and an internal IT wiki are all good ideas. The challenging part is that there's no way we'll maintain all three ...
- 203
5
votes
3
answers
1k
views
Open-source alternatives to Zendesk?
I'm looking for an IT-Support help-desk/servicedesk ticket-system. I came across Zendesk. It's nice, but I'm more interested in open-source solution.
Can somebody recommend me some service-desk/help-...
- 220
4
votes
2
answers
60
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Looking for customer support software - but also needs to associate tickets with our equipment
I wonder if anyone has some good suggestions for a software package that we can purchase and customise to meet our needs.
Here's the situation:
My company produces sensor systems that we sell around ...
- 41
4
votes
1
answer
65
views
Tool for Customer Support + Analytics
I run a customer support and user analytics team at a software startup.
We get 2000+ tickets each day. 90%+ do not need any answer, they just need for me to analyse the problem and pass the info to ...
- 141
3
votes
1
answer
1k
views
PHP or C#.Net based ticketing system
We look for a PHP or C#.Net based ticketing system. It should be possible to host it on our own.
It should be easy to use and localised in German.
The purpose is to give our customers a tool to ...
- 957
3
votes
0
answers
68
views
Looking for web based ticketing system with specific e-mail interface requirements
I am look for a web based ticketing system that uses IMAP to interface with our e-mail service (Google) and has the ability to change what e-mail address the tickets gets responded with. We have two e-...
- 281
2
votes
1
answer
184
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Issue tracker without login
I would like to know if an issue tracker exsist, that users can access without login.
The feature we are looking for:
Able to create a issue without a user account
Able to view issue without a user ...
- 192
2
votes
2
answers
251
views
Ticket management system - Open Source platform OR build ourselves
We are in the process of proposing a technology choice for a ticket management system (think of ticket in the sense similar to "work task", "incident report" or "support case"). I am not able to lay ...
2
votes
0
answers
37
views
Integration of Email to Issue (GitLab)
I'm working with Gitlab CE to maintain my clients websites (and to collaborate with other developers). I'd like to have my clients sending Email to a specific address (lets say [email protected]) ...
- 121
2
votes
0
answers
318
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GitHub, but without an account for issue submission (Or a similarly simple bug tracker, I suppose)
I'm part of a constantly changing organization that changes members every 4 years and I'd like to implement a system for users to submit problems with the organization without having to make an ...
- 21
1
vote
2
answers
59
views
Email management tool for teams
We are currently searching for an email management solution with specific requirements:
We should be able receive e-mails through a shared inbox.
Team members should be able to pick up conversations ...
- 63
1
vote
1
answer
53
views
Looking for a customer support oriented ticketing system
We are looking for a ticketing system where customers can write to us via a particular email address ([email protected]) and have their messages turned into tickets that multiple people can work on ...
- 303
1
vote
2
answers
225
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What ticketing system can I use that will route a ticket to various admin groups, based on custom field input?
I need to find a ticketing system that has a very particular functionality. I have a very large form, with three areas: Support, scheduling, and catering. And I need the system to do this:
When the ...
- 119
1
vote
2
answers
98
views
Support ticketing system for multiple clients
We provide technical support for multiple partner companies. These companies will have 1-n staff members that contact us for support. We need a system with the following features:
Essential
...
- 121
1
vote
0
answers
19
views
I need a ticketing system where clients can request to me and I can also request to them
In a typical ticketing system, the client or end user submits their request, and then a ticket agent handles the request. I do a lot of web maintenance, and when I come across issues on websites, I ...
- 11
1
vote
0
answers
7
views
Php support script with external user database integration
We are looking for a support desk software (web-based ticket system) that:
Can use an external MySQL users table for its login...
Preferably provides language files for translation/...
- 159
1
vote
0
answers
39
views
Visual Studio Team Services -> Create work item from email
We're running Visual Studio Team Service (VSTS) and Office 365 (O365) and we have a bunch of stakeholders/product owners who won't bloody login to the portal and create work items for them selves... ...
- 291
1
vote
0
answers
56
views
IT support: Tickets and visit-report software
The ticket part I guess is pretty straightforward, so I'll try to explain the second:
I recently started to work with a small company: We manage the support for a few different enterprises. When we ...
- 11
0
votes
3
answers
66
views
IT Ticket Helpdesk Support Software
I am looking for an IT ticket/Help Desk tracking software so I can have my customers create technology tickets they are having and I could track them, respond and fix the issue.
I found this post but ...
- 101
0
votes
3
answers
40
views
Tools for collaboration between units
I am the first point of contact for customer support, i need to forward the customers' feedback to any of three other units (Production, Marketing and Finance) depending on the type of feedback. These ...
0
votes
0
answers
5
views
What are some good Support or CRM services, with less aggressive 3rd party tracking?
I'm a fan of Front.com, but they have a too relaxed attitude about integrating 3rd party services. Sure, that's a feature not a bug for most people, but I personally hate how this leaks user data left ...
- 101
0
votes
0
answers
10
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free cloud or on promise sw for customer support
I a looking for a free customer support (help desk + knowledge base)
for small team
for multiple products
with multi-language support (English + Czech is a must)
submission of tickets (and preferably ...
- 121
0
votes
0
answers
28
views
Free cloud help desk for small open source team
1. About us
Our team:
2 developers
1 bot
sometimes another developers small contribute to our repositories
sometimes users create and comment their issues
At the time we use GitHub Issues for ...
- 512
0
votes
0
answers
45
views
Web app for ticketing
I need to find a software (possibly free) where users can login, create a ticket to me and see the status of the ticket.
I would like to be automatically notified by email when users create a new ...
- 111