Questions tagged [support-tracker]

Tracking the process of resolving issues specifically relevant to support issues.

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What are new versions of Axios Systems' Assyst and what can they do?

AFAIK the service desk software Assyst 10 for example was released in 2015. How to find out which versions have been released since that time and what are their new features (and possibly also bugs)?
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Live chat library/server/plugin for website

Looking for something MIT or BSD licensed. Each user needs to be able to have live chats with any other user in a 1-1 communication channel when both users are logged in, as well as the ability for ...
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1answer
20 views

IT Ticket Helpdesk Support Software

I am looking for an IT ticket/Help Desk tracking software so I can have my customers create technology tickets they are having and I could track them, respond and fix the issue. I found this post but ...
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Free cloud help desk for small open source team

1. About us Our team: 2 developers 1 bot sometimes another developers small contribute to our repositories sometimes users create and comment their issues At the time we use GitHub Issues for ...
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Php support script with external user database integration

We are looking for a support desk software (web-based ticket system) that: Can use an external MySQL users table for its login... Preferably provides language files for translation/...
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Looking for Help Desk software that forces review of responses to tickets before response is sent

This is for use by a small non-profit that provides E-mail counselling services. Counselling is done by volunteer counsellors, and as such all e-mail responses are reviewed and edited by an ...
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Visual Studio Team Services -> Create work item from email

We're running Visual Studio Team Service (VSTS) and Office 365 (O365) and we have a bunch of stakeholders/product owners who won't bloody login to the portal and create work items for them selves... ...
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2answers
399 views

Open-source alternatives to Zendesk?

I'm looking for an IT-Support help-desk/servicedesk ticket-system. I came across Zendesk. It's nice, but I'm more interested in open-source solution. Can somebody recommend me some service-desk/help-...
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Integration of Email to Issue (GitLab)

I'm working with Gitlab CE to maintain my clients websites (and to collaborate with other developers). I'd like to have my clients sending Email to a specific address (lets say support@example.com) ...
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56 views

IT support: Tickets and visit-report software

The ticket part I guess is pretty straightforward, so I'll try to explain the second: I recently started to work with a small company: We manage the support for a few different enterprises. When we ...
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87 views

What are some good IT helpdesk automation softwares?

For example, password reset self service portal, self-service for installing application with license key, email distribution group and AD group modification. What are some good free open source or ...
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53 views

Email management tool for teams

We are currently searching for an email management solution with specific requirements: We should be able receive e-mails through a shared inbox. Team members should be able to pick up conversations ...
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41 views

Web app for ticketing

I need to find a software (possibly free) where users can login, create a ticket to me and see the status of the ticket. I would like to be automatically notified by email when users create a new ...
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1answer
62 views

Issue tracker without login

I would like to know if an issue tracker exsist, that users can access without login. The feature we are looking for: Able to create a issue without a user account Able to view issue without a user ...
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90 views

Support ticketing system for multiple clients

We provide technical support for multiple partner companies. These companies will have 1-n staff members that contact us for support. We need a system with the following features: Essential ...
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2answers
223 views

Ticket management system - Open Source platform OR build ourselves

We are in the process of proposing a technology choice for a ticket management system (think of ticket in the sense similar to "work task", "incident report" or "support case"). I am not able to lay ...
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1answer
242 views

GitHub, but without an account for issue submission (Or a similarly simple bug tracker, I suppose)

I'm part of a constantly changing organization that changes members every 4 years and I'd like to implement a system for users to submit problems with the organization without having to make an ...
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Looking for web based ticketing system with specific e-mail interface requirements

I am look for a web based ticketing system that uses IMAP to interface with our e-mail service (Google) and has the ability to change what e-mail address the tickets gets responded with. We have two e-...
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195 views

What ticketing system can I use that will route a ticket to various admin groups, based on custom field input?

I need to find a ticketing system that has a very particular functionality. I have a very large form, with three areas: Support, scheduling, and catering. And I need the system to do this: When the ...
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1answer
133 views

Looking for CRM, ERP, ITSM solution for IT development business

Currently information about customers, support tickets, contracts, market leads etc. is spread across multiple solutions. Development team uses Confluence and Jira, but for the other teams we the need ...
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2answers
50 views

Looking for customer support software - but also needs to associate tickets with our equipment

I wonder if anyone has some good suggestions for a software package that we can purchase and customise to meet our needs. Here's the situation: My company produces sensor systems that we sell around ...
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1answer
932 views

PHP or C#.Net based ticketing system

We look for a PHP or C#.Net based ticketing system. It should be possible to host it on our own. It should be easy to use and localised in German. The purpose is to give our customers a tool to ...
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1answer
55 views

Tool for Customer Support + Analytics

I run a customer support and user analytics team at a software startup. We get 2000+ tickets each day. 90%+ do not need any answer, they just need for me to analyse the problem and pass the info to ...
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2answers
381 views

What's a good all-in-one support portal/knowledge base/wiki for a SMB?

I think we've finally convinced $company that a ticket system, a knowledge base, and an internal IT wiki are all good ideas. The challenging part is that there's no way we'll maintain all three ...