Questions tagged [support-tracker]

Tracking the process of resolving issues specifically relevant to support issues.

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votes
3answers
34 views

Tools for collaboration between units

I am the first point of contact for customer support, i need to forward the customers' feedback to any of three other units (Production, Marketing and Finance) depending on the type of feedback. These ...
1
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1answer
46 views

Looking for a customer support oriented ticketing system

We are looking for a ticketing system where customers can write to us via a particular email address (support@product.com) and have their messages turned into tickets that multiple people can work on ...
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3answers
58 views

IT Ticket Helpdesk Support Software

I am looking for an IT ticket/Help Desk tracking software so I can have my customers create technology tickets they are having and I could track them, respond and fix the issue. I found this post but ...
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0answers
27 views

Free cloud help desk for small open source team

1. About us Our team: 2 developers 1 bot sometimes another developers small contribute to our repositories sometimes users create and comment their issues At the time we use GitHub Issues for ...
1
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0answers
7 views

Php support script with external user database integration

We are looking for a support desk software (web-based ticket system) that: Can use an external MySQL users table for its login... Preferably provides language files for translation/...
1
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0answers
34 views

Visual Studio Team Services -> Create work item from email

We're running Visual Studio Team Service (VSTS) and Office 365 (O365) and we have a bunch of stakeholders/product owners who won't bloody login to the portal and create work items for them selves... ...
5
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3answers
1k views

Open-source alternatives to Zendesk?

I'm looking for an IT-Support help-desk/servicedesk ticket-system. I came across Zendesk. It's nice, but I'm more interested in open-source solution. Can somebody recommend me some service-desk/help-...
2
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0answers
31 views

Integration of Email to Issue (GitLab)

I'm working with Gitlab CE to maintain my clients websites (and to collaborate with other developers). I'd like to have my clients sending Email to a specific address (lets say support@example.com) ...
1
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0answers
56 views

IT support: Tickets and visit-report software

The ticket part I guess is pretty straightforward, so I'll try to explain the second: I recently started to work with a small company: We manage the support for a few different enterprises. When we ...
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2answers
54 views

Email management tool for teams

We are currently searching for an email management solution with specific requirements: We should be able receive e-mails through a shared inbox. Team members should be able to pick up conversations ...
0
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0answers
43 views

Web app for ticketing

I need to find a software (possibly free) where users can login, create a ticket to me and see the status of the ticket. I would like to be automatically notified by email when users create a new ...
2
votes
1answer
99 views

Issue tracker without login

I would like to know if an issue tracker exsist, that users can access without login. The feature we are looking for: Able to create a issue without a user account Able to view issue without a user ...
1
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2answers
91 views

Support ticketing system for multiple clients

We provide technical support for multiple partner companies. These companies will have 1-n staff members that contact us for support. We need a system with the following features: Essential ...
2
votes
2answers
236 views

Ticket management system - Open Source platform OR build ourselves

We are in the process of proposing a technology choice for a ticket management system (think of ticket in the sense similar to "work task", "incident report" or "support case"). I am not able to lay ...
2
votes
1answer
264 views

GitHub, but without an account for issue submission (Or a similarly simple bug tracker, I suppose)

I'm part of a constantly changing organization that changes members every 4 years and I'd like to implement a system for users to submit problems with the organization without having to make an ...
3
votes
0answers
63 views

Looking for web based ticketing system with specific e-mail interface requirements

I am look for a web based ticketing system that uses IMAP to interface with our e-mail service (Google) and has the ability to change what e-mail address the tickets gets responded with. We have two e-...
1
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2answers
214 views

What ticketing system can I use that will route a ticket to various admin groups, based on custom field input?

I need to find a ticketing system that has a very particular functionality. I have a very large form, with three areas: Support, scheduling, and catering. And I need the system to do this: When the ...
6
votes
1answer
148 views

Looking for CRM, ERP, ITSM solution for IT development business

Currently information about customers, support tickets, contracts, market leads etc. is spread across multiple solutions. Development team uses Confluence and Jira, but for the other teams we the need ...
4
votes
2answers
54 views

Looking for customer support software - but also needs to associate tickets with our equipment

I wonder if anyone has some good suggestions for a software package that we can purchase and customise to meet our needs. Here's the situation: My company produces sensor systems that we sell around ...
3
votes
1answer
1k views

PHP or C#.Net based ticketing system

We look for a PHP or C#.Net based ticketing system. It should be possible to host it on our own. It should be easy to use and localised in German. The purpose is to give our customers a tool to ...
4
votes
1answer
57 views

Tool for Customer Support + Analytics

I run a customer support and user analytics team at a software startup. We get 2000+ tickets each day. 90%+ do not need any answer, they just need for me to analyse the problem and pass the info to ...
6
votes
2answers
405 views

What's a good all-in-one support portal/knowledge base/wiki for a SMB?

I think we've finally convinced $company that a ticket system, a knowledge base, and an internal IT wiki are all good ideas. The challenging part is that there's no way we'll maintain all three ...