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Questions tagged [help-desk]

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16 questions with no upvoted or accepted answers
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5
votes
1answer
83 views

Email-based helpdesk

I'm trying to find helpdesk/ticketing software that is largely email-based. This means it should ideally have the following features: All new emails sent to a support email (e.g. support@mydomain.com)...
5
votes
0answers
79 views

Knowledge management and e-learning software

We are looking for a software or multiple but integrated software to support helpdesk, sales and other people in our company. We'd like the following features but we could cope with just a subset of ...
3
votes
2answers
414 views

Open-source alternatives to Zendesk?

I'm looking for an IT-Support help-desk/servicedesk ticket-system. I came across Zendesk. It's nice, but I'm more interested in open-source solution. Can somebody recommend me some service-desk/help-...
2
votes
1answer
53 views

Task management software with cards, pictures&files, notifications, checklists, deadlines, labels

We are looking for a new task management software, that could ideally also be used as a helpdesk and knowledgebase software. At the moment we are using OneNote to create and manage our tasks (+) ...
2
votes
0answers
26 views

Customer support application using a Q&A dependency tree

I'm look for an online app to build a helpdesk q&a section. But one that would lead the customer through the process. Example: Do you have a mac or a pc? If answer is "pc" the next question ...
1
vote
0answers
15 views

Multi-Vendor Help desk

I have been working with a lot of clients world wide and at one point of time their business needs a help desk software. I wanted to know if there is any solution that includes a multi-vendor help ...
1
vote
1answer
67 views

Affordable helpdesk+invoicing/billing/CRM with API? (alternative to WHMCS for non web hosts)

I am looking for something that can provide a helpdesk, a decent api and excellent invoicing/billing/crm features, at either a more affordable price, or ideally an open source solution. Can anyone ...
1
vote
0answers
21 views

Collect computers spec & antivirus information over domain network

We are a company with over 1000 desktop and laptops joined domain network. I as HelpDesk expert would like to know if there is any software that help me to collect informations about all clients over ...
1
vote
0answers
14 views

SiT! plugin to share files with clients

I am considering using SiT! (Support Incident Tracker) as a helpdesk platform. I would love to use this same platform to share files with clients: contracts, deliverables, etc. Requirements: One ...
1
vote
0answers
127 views

Java framework/library to easily add helpdesk functionality in an existing web application

In a JSF-based legacy web application I have to develop very simple help desk functionality. I'm looking for a java framework which can speed the work but after a long search I found nothing, only ...
0
votes
0answers
7 views

Helpdesk, community, knowledgebase, documentation

We're building a SaaS app. I'd like use another SaaS to handle the customer service parts of the app. Specifically, I'm looking for: Single sign-on. When the customer signs into our app, they should ...
0
votes
0answers
5 views

Chat system integrated to an AngularJS website, reusing name if visitor is logged in

I'm looking for a chat system that can be integrated into my website (made by AngularJS). I want this tool to fulfil the following criterias: Visitors of our website can chat with our support team to ...
0
votes
0answers
26 views

Free cloud help desk for small open source team

1. About us Our team: 2 developers 1 bot sometimes another developers small contribute to our repositories sometimes users create and comment their issues At the time we use GitHub Issues for ...
0
votes
0answers
14 views

In need of some kind of a plugin for browser, to help with new unassigned cases in JIRA

My first question in here, so bare with me ;-) On my work we are setting up a new videowall with 4 screens, and on one of those we want a browser showing us the queue for unassigned issues in JIRA ...
0
votes
0answers
20 views

I'm looking for a help- and servicedesk (open source)

I'm looking for a helpdesk/service desk for our customers where they can: Create an account on the portal Create a ticket on the portal Create a ticket through mail (support@...) Watch ticket status ...
0
votes
0answers
87 views

What are some good IT helpdesk automation softwares?

For example, password reset self service portal, self-service for installing application with license key, email distribution group and AD group modification. What are some good free open source or ...