Questions tagged [help-desk]

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13 questions with no upvoted or accepted answers
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82 views

Knowledge management and e-learning software

We are looking for a software or multiple but integrated software to support helpdesk, sales and other people in our company. We'd like the following features but we could cope with just a subset of ...
2
votes
1answer
65 views

Task management software with cards, pictures&files, notifications, checklists, deadlines, labels

We are looking for a new task management software, that could ideally also be used as a helpdesk and knowledgebase software. At the moment we are using OneNote to create and manage our tasks (+) ...
2
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0answers
26 views

Customer support application using a Q&A dependency tree

I'm look for an online app to build a helpdesk q&a section. But one that would lead the customer through the process. Example: Do you have a mac or a pc? If answer is "pc" the next question ...
1
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0answers
6 views

ISO - helpdesk solution with many integrations

I am in search of the best helpdesk / servicedesk for my company. We create software and hardware solutions for retail and industrial clients. It should have the following features: Create requests ...
1
vote
0answers
29 views

Multi-Vendor Help desk

I have been working with a lot of clients world wide and at one point of time their business needs a help desk software. I wanted to know if there is any solution that includes a multi-vendor help ...
1
vote
1answer
74 views

Affordable helpdesk+invoicing/billing/CRM with API? (alternative to WHMCS for non web hosts)

I am looking for something that can provide a helpdesk, a decent api and excellent invoicing/billing/crm features, at either a more affordable price, or ideally an open source solution. Can anyone ...
1
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0answers
22 views

Collect computers spec & antivirus information over domain network

We are a company with over 1000 desktop and laptops joined domain network. I as HelpDesk expert would like to know if there is any software that help me to collect informations about all clients over ...
1
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0answers
14 views

SiT! plugin to share files with clients

I am considering using SiT! (Support Incident Tracker) as a helpdesk platform. I would love to use this same platform to share files with clients: contracts, deliverables, etc. Requirements: One ...
1
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0answers
130 views

Java framework/library to easily add helpdesk functionality in an existing web application

In a JSF-based legacy web application I have to develop very simple help desk functionality. I'm looking for a java framework which can speed the work but after a long search I found nothing, only ...
0
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0answers
6 views

Unable to access plugin's setting page in wordpress

I debugged the issue and the following errors came. PHP Notice: Undefined offset: 20 in /home/website/public_html/wp-content/themes/bridge/bridge/includes/plugins/class-tgm-plugin-activation.php on ...
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0answers
27 views

Free cloud help desk for small open source team

1. About us Our team: 2 developers 1 bot sometimes another developers small contribute to our repositories sometimes users create and comment their issues At the time we use GitHub Issues for ...
0
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0answers
26 views

I'm looking for a help- and servicedesk (open source)

I'm looking for a helpdesk/service desk for our customers where they can: Create an account on the portal Create a ticket on the portal Create a ticket through mail (support@...) Watch ticket status ...
0
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0answers
88 views

What are some good IT helpdesk automation softwares?

For example, password reset self service portal, self-service for installing application with license key, email distribution group and AD group modification. What are some good free open source or ...