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43 views

Looking for a customer support oriented ticketing system

We are looking for a ticketing system where customers can write to us via a particular email address (support@product.com) and have their messages turned into tickets that multiple people can work on ...
0
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3answers
54 views

IT Ticket Helpdesk Support Software

I am looking for an IT ticket/Help Desk tracking software so I can have my customers create technology tickets they are having and I could track them, respond and fix the issue. I found this post but ...
0
votes
0answers
27 views

Free cloud help desk for small open source team

1. About us Our team: 2 developers 1 bot sometimes another developers small contribute to our repositories sometimes users create and comment their issues At the time we use GitHub Issues for ...
4
votes
3answers
744 views

Open-source alternatives to Zendesk?

I'm looking for an IT-Support help-desk/servicedesk ticket-system. I came across Zendesk. It's nice, but I'm more interested in open-source solution. Can somebody recommend me some service-desk/help-...
0
votes
0answers
88 views

What are some good IT helpdesk automation softwares?

For example, password reset self service portal, self-service for installing application with license key, email distribution group and AD group modification. What are some good free open source or ...
2
votes
1answer
248 views

GitHub, but without an account for issue submission (Or a similarly simple bug tracker, I suppose)

I'm part of a constantly changing organization that changes members every 4 years and I'd like to implement a system for users to submit problems with the organization without having to make an ...