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I am looking for a solution to allow me to remotely solve issues or offer help on my parents' computers overseas.

Requirements:

  • Controlling the remote computer without logging out the local user.
  • Audio communication with the remote user (not a deal breaker).
  • Connecting to the remote computer unattended (time differences mean that sometimes I am only available to troubleshoot when they are asleep)
  • Switching users on the remote computer (login/logout) without losing the session.
  • Preferably free for non-commercial use.
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    Try TeamViewer, it is free for personal use.
    – Guang Yang
    Jul 6, 2021 at 22:43
  • Does it allow me to connect then the remote PC is unattended? Time zones...
    – Alex O
    Jul 10, 2021 at 5:27
  • @Alex O When answering in comments please use the @<username> syntax, otherwise there is not notification. Teamviewer can run unattended, but in my opinion I would never use this feature as it exposes a risk to the PC running on no matter what software you use. Additionally it is in my opinion bad behavior to access someone's PC without direct permission even if we are talking about your parents.
    – Robert
    Jul 11, 2021 at 10:59
  • @Robert, "unattended" does not mean "without direct permission". 7 hours time difference is a thing.
    – Alex O
    Jul 11, 2021 at 18:54

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Try Remote Utilities; it is free for personal use as you describe.

It provides voice and video chat as well as your other basic requirements.

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