I am looking for a solution to allow me to remotely solve issues or offer help on my parents' computers overseas.
- Controlling the remote computer without logging out the local user.
- Audio communication with the remote user (not a deal breaker).
- Connecting to the remote computer unattended (time differences mean that sometimes I am only available to troubleshoot when they are asleep)
- Switching users on the remote computer (login/logout) without losing the session.
- Preferably free for non-commercial use.