For our customer service department, I'm looking for a field service management solution, which can be individually adapted to our dedicated business processes and requirements (and they are really very special, believe me ;-).
Basically, the required solution must support:
- Web UI for order entry, management and validation
- Map UI for visualization of onsite locations
- Interactive scheduling board for workforce management
- Mobile app support for iOS and Android devices
- Cloud-based with REST API interface
- German and English language support
- Customizing features to implement a custom data model, user interface and workflows
A perfect solution would offer powerful customizing features, so that we can make individual UI and workflow adjustments without leaving the standard implementation of the software (e.g. like a low code platform). This is important for us, as we still want to receive software updates in the future.
Can anyone recommend such a workforce management / field service tool?