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I am looking for a solution (eg, plug-in for Wordpress) that facilitates the following:

  • Tasks are inputed by a Data Entry Operator, which the Admin can view in a tabular form. A task may have its id, description, etc.

  • Admin assigns tasks to clerks A, B, C, and so on. Preferably, against each row there is some drop down which says Assign task to and in the options clerks A, B, C, etc are listed.

  • Once clerks A, B, C, etc logs in, he/she sees in his/her dashboard the respective tasks assigned to him/her. He/she has the option to update the task status as complete when he/she wishes.

  • Any user (the admin, the clerks, or the data entry operator) can at any point of time search the task id and see its status, and to whom it is assigned.

To summarise:

  • There are three types of users - admin, clerks and data entry operators. CMS like Wordpress might be useful to distinguish the various roles, so it's the first thing that came in my mind.

  • The functionalities that I need are - data entry, assign jobs, update status of own tasks, and search tasks.

Is there a plug-in or plug-ins for Wordpress or any other solution that facilitates the above?

Note: Though I would prefer Wordpress any other solutions including other PHP CMSs are equally fine. Only thing to note here is that we want to host the solution in a local server.

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    This sounds like a bugtracker/issue tracker Mar 7 at 19:11
  • Or google for 'wordpress kanban'.
    – Jiri B
    Mar 10 at 8:55
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After receiving suggestions in comments and chats, I tried some help desk softwares. There are many out there. I found that one such PHP software called Hesk meets my needs.

For our needs,

  • we created all the users manually.
  • created some custom fields.
  • created some custom statuses. The already existing ones are resolved, on hold, etc. The system doesn't allow modification on these already existing statuses from the front end.

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