Hello Good Developers,
In my organisation, the Operations Team shares a common email account (POP3). All our clients send bids on that email and the team members process it (Replies) and move them in an outlook folder.
We use a self-hosted solution of Postfix server in a Ubuntu environment.
Sometimes because of so many emails in the queue; few mails goes unnoticed or moved without any action.
I am looking for something that can intercept all mails that we receive and opens a ticket and that ticket automatically gets resolved when there is an action taken (Or reply made).
I understand this may be organisation specific custom requirement but just trying to figure out if there is any way to do it.