I'm looking for a specific form of software for a client of mine. This fell into a realm I'm not too familiar with. My initial thought has been a CRM (or a membercare system of some sort) but I'm not sure if this is actually what they want/need.
The case is:
In order to respect their wish of privacy the case is fabricated but is similar:
The Company, "Dentist Hub" is a service/management tool which sign up dentists (these are the clients).
the Dentist Hub is contacted by e.g. insurance companies or government institutions about setting up a person (we call those the customer) with a dentist (the client).
So the "Dentist Hub" is functioning as a, well, "hub" (or management) between dentists and assigning clients to them.
A dentist can log in and see all customers assign to him/her. The dentist cannot see other customers than those assigned. The dentist can communicate via messaging system within this solution to the company "Dentist Hub"
So, it's kind of a middle management software, where there are Clients (dentists) and there are Customers. Each customer is assigned to a Client (dentist) and the dentist can log into this system and see information about the Customer they have received.
I hope I explained what I'm looking well otherwise let me know and I can elaborate.