I am looking for software for creating processes and managing them in the company - I can explain the case example :)
The system should be able to define individual steps of the entire process along with the identification of the person who will perform them and the time of implementation.
- The customer places an order for advertising t-shirts
- We start the process - a new T-shirt order
- The task is assigned to the graphic designer - prepare the visualization - deadline of 24 hours
- person at the secretary's office receives the task - prepare a pro-form - deadline - 6h
Graphic designer - approves the visualization, the person from the secretariat seeing the ready visualization sends it to the client in a pro-form.
The secretariat receives a new task - reminder whether the client has approved the visualization - deadline - 72h (after exceeding the deadline reminder for the secretariat - contact the client no response from him) We get the approval of the client's graphic design - the secretary means the task done Another task for accounting - has the transfer been pro-forma? - Accounting confirms Task for printers - we realize orders for t-shirts - 72h .... And so on :) Of course, this is just an example of part of one process - but I wanted to outline the functionality of the application. Do any of you know of an application that could help us? Preferably open-source but it is not a requirement :) May be paid per-user in reasonable money.