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I have been reading a bit on Microsoft Dynamics 365 Field Service. My understanding is that automatic scheduling is performed using an add-on named RSO (Resource Scheduler Optimization). However, RSO has some restrictions, like it is not possible to define custom constraints.

Is it possible to develop a replacement add-on for Dynamics 365 Field Service for RSO? Is RSO just a plugin like any other Dynamics 365 plug-in? Or is it somehow tightly integrated and cannot be replaced with an own implementation.

Any advice or pointers to websites explaining how to replace the RSO add-on would be welcome. Thanks!

Note: Coding is not a problem for us.

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