I have an app that has a messaging function to send to case managers or providers. The recipient will then receive an email that they have a new message.

What I am looking for is a way for the recipient to reply directly via email and that message will be added to the message thread. Its something like Zendesk tickets where users can click REPLY and type a message on top of the line but I am not looking for a ticket system but simply a way to add replies back to the message thread which is stored on the server. Then I can format the UI for thread like any standard balloon type messaging system, eg. Whatsapp, SMS Messages, etc... Hope I am not confusing anyone with this post.

Regards, Allie

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