Currently my company uses Zendesk for Support tickets. On Zendesk we have details of how to Remotely connect to customers. The problem arises is that many clients have multiple requests. No one person is assigned to a client and so when the time comes and another support person would like to access a clients PC remotely, we end up with a situation whereby one person can kick the other off of the current connection.
Now what I would like is a simple repository that would hold the connection details and every time a person wants to access a client, they would check out the documents under their name thereby locking that file from access until they are done. I know there are many SVN products out there (TFS, GIT, Tortoise, etc there are no coders in this group so any of those will be difficult as well) however, should those really be necessary for a simple task of access details in a word document? Is there possibly a product that can be linked to Zendesk as well?
Any suggestions would be helpful.