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I am looking for an IT ticket/Help Desk tracking software so I can have my customers create technology tickets they are having and I could track them, respond and fix the issue.

I found this post but it is over 8 years old. Support Ticketing system

I will be installing it on a Windows 2012 Server which runs Plesk 17.x. I am looking for something that would allow me to customize fields, add additional fields/questions and is well versed for IT issues. I would like it also to be able to send new tickets to my phone either by text or email. For now I will be the only one administering it. Any suggestions on something affordable, good and why? Thanks!

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  • "I found this post" What post?
    – user416
    Feb 16, 2019 at 14:50

3 Answers 3

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Have you considered Jitbit Helpdesk Ticketing system? Disclaimer: I'm one of the developers so I'm not posting any reviews/pros/cons since I'm obviously biased.

But since you mentioned you need a self-hosted app for a Windows server it seems like a perfect fit. It's basically the only self-hosted helpdesk app for MS stack (.NET based)

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Have you considered Bugzilla? A good old reliable system, and I know it does send notification emails

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  • Looking into it now. Does this only work for tracking bugs in software? I'm looking more for a ticket tracking system for IT services. For example if a customers printer isn't working they can login and create a ticket to notify our IT team so someone can track and fix the printer issue. Not sure if this would work for this situation!
    – Frank G.
    Feb 16, 2019 at 20:43
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Spiceworks has both a cloud based and self hosted option. It is free to use.

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