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I am looking for an IT ticket/Help Desk tracking software so I can have my customers create technology tickets they are having and I could track them, respond and fix the issue.

I found this post but it is over 8 years old. Support Ticketing system

I will be installing it on a Windows 2012 Server which runs Plesk 17.x. I am looking for something that would allow me to customize fields, add additional fields/questions and is well versed for IT issues. I would like it also to be able to send new tickets to my phone either by text or email. For now I will be the only one administering it. Any suggestions on something affordable, good and why? Thanks!

  • "I found this post" What post? – user416 Feb 16 at 14:50
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Have you considered Bugzilla? A good old reliable system, and I know it does send notification emails

  • Looking into it now. Does this only work for tracking bugs in software? I'm looking more for a ticket tracking system for IT services. For example if a customers printer isn't working they can login and create a ticket to notify our IT team so someone can track and fix the printer issue. Not sure if this would work for this situation! – Frank G. Feb 16 at 20:43

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