I am looking for an IT ticket/Help Desk tracking software so I can have my customers create technology tickets they are having and I could track them, respond and fix the issue.
I found this post but it is over 8 years old. Support Ticketing system
I will be installing it on a Windows 2012 Server which runs Plesk 17.x. I am looking for something that would allow me to customize fields, add additional fields/questions and is well versed for IT issues. I would like it also to be able to send new tickets to my phone either by text or email. For now I will be the only one administering it. Any suggestions on something affordable, good and why? Thanks!