Firstly sorry, this is bit of a vague question.
I am trying to research on different live chat plugins available out there to add into a website (e.g testwebsite.com).
The plugin will need to have a real person behind, ie not a bot. Also the people behind the chat needs staffs of the company (TestWebsite).
Also it will be ideal if there is a way someone can resume the chat when they change device. We were thinking maybe provide them with a reference number and they can use that to resume previous chat. This maybe impossible, I'm not sure. Hence why i am trying to get more info on it.
Can you please recommend a some plugins that may do the job?
Update After some research i found that there were quite a few systems that do this. https://www.zendesk.co.uk/product/pricing/