1

We're running Visual Studio Team Service (VSTS) and Office 365 (O365) and we have a bunch of stakeholders/product owners who won't bloody login to the portal and create work items for them selves... instead sending emails! I work almost exclusively on VSTS so it'd be nice for support/project discussion to end up there.

I've setup up a custom process in VSTS with a custom work item type: Support work item type

I've looked at a couple of tools like Mail2Bug and TMO but was wondering about other people's experience with these(or others?).

Ideally the process would work like so:

  • I set up a support@email.com address that this tool can scan
  • A user emails the support address with a problem (or I CC this email (in reply) in when I'm emailed directly)
  • This will create a custom Support Work Item (Not a Bug or User Story) on the VSO (potentially with options to insert the item in a particular state, on a certain board etc.)
  • Bonus points for:
    1. Auto updating the work item with content from follow up email
    2. Closing the ticket via email

What do you use?

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.