I have a website where visitors first log in and then watch videos, and I want them to be able to exchange chat messages with my support agents as they're watching the videos.
I'm looking for a chat tool that has all (or at least most) of these features:
- On both mobile browsers and desktop browsers, the chat box is highly customizable. E.g. If I don't want to require visitors to click an icon to open a textarea chat window, I could set it such that a chat textarea is already immediately visible. I'd love to also control the placeholder text and the prompts above it.
- I can instantly change what visitors see (without the visitor needing to refresh the page) in the sense that: when agents have indicated that they are "available", the chat widget is visible. And if all agents become unavailable, I can choose whether the entire chat widget immediately becomes invisible (to all visitors who might see it right now) or shows some kind of message about it being unavailable.
- Agents receive push notifications on an iOS app and can respond to customers' chats there (Tawk.to allows this).
If you have suggestions, I'd appreciate them!
P.S. I'm a software engineer, and my site uses Laravel. If there is an easy way to accomplish this with https://laravel.com/docs/5.6/broadcasting and Pusher, I'm open to that. But my hunch is that tools already exist and that I won't need to code something myself.