My production staff is predominantly and essentially Luddites by comparison. Most have never used email on the regular. While most people are chasing employees to get them to put down phones, these folks never even bring them. They are resistant to change but our building is large and we need a chat to ask the daily mundane questions without running across the whole building.
They use some systems but aren't at the screen 24-7. this causes strife over having to check machines for messages (2 separate computers). Short of installing a buzzer (these computers have no sound cards) or a big flashy light (their suggestion and I'm sure that's a ridiculous amount of tech hybridization) we want a chat app that has notifications in Windows 7 and 10 that must be dismissed and therefore stay persistent on top of other apps on the screen. Additionally, it would be nice if the app had the option of immediate and simultaneous PUSH to SMS so they can start carrying their phone (one does have a smart watch) and get on the fly notifications.
I started looking at apps, but notifications seem to be the least discussed thing in sales and marketing literature, yet almost every apps support is filled with requests about persistent notifications).
My hope is to avoid endless hours of forum searching on every app and crowdsource the answer from someone who already has or has had experience with the app I am looking for and just can't find.