For example, password reset self service portal, self-service for installing application with license key, email distribution group and AD group modification. What are some good free open source or pay software that can make the helpdesk’s life easier?

  • Things such as Ninite, PDQ Deploy and simple GPO management should suit the bill for deployment of applications - otherwise, script using psexec. – DankyNanky May 30 '18 at 12:46
  • As for reset passwords and other AD features, look at assigning roles, or perhaps use Python to pipe into AD using some API. – DankyNanky May 30 '18 at 12:47

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