What software or programming language is good for a ticketing system or project management or task or workflow management. These are the requirements:
1- allow users to send an email to outlook via standard email address example email@example.com
2- it will create a ticket after email and sends it to the parties that are configured to receive them.
3- In addition all users can go to a link and view their ticket and see detail information regarding it.
4- The ticketing system should have comments, and steps such as progress, done, pending, and closed etc.
Is there a software out there that I can buy and how much is it or do I need to program it and what programming language is better to do this in and how long and difficult would it be to program it ? How about MS sharepoint, would it do this ? Thank you