We are currently searching for an email management solution with specific requirements:
- We should be able receive e-mails through a shared inbox.
- Team members should be able to pick up conversations and answer them with their own email address or with the shared email address.
- Everyone in the team should be able to answer his own emails sent to his email address or sent to a conversion he took over.
- Everyone should be able to take a look in every conversation.
Optionally we'd like to receive conversations from other sources (Twitter, Facebook, …).