We have a small business where we sell customized products to people. We're looking for the best way or best practice for managing these orders.. Currently we are using spreadsheets which is getting annoying over time.
We simply receive orders and have to ask the customer about the customization they need, then I create a spreadsheet and write their name, their ID on eBay (for example) and upload an image or two in a directory for their name in Dropbox and ask the guy who prints to look.
This looks to me the wrong way of doing things. But I am not sure what would be the best way. Can someone please suggest a software that I should be using instead of doing things the way I am doing that helps me manage these orders? I would prefer web-based software because we have a few people working from one country and a few from another. So a web-based script or something similar could be exactly what I am looking for.
I am not looking for a shopping cart because I don't need any front end. Only something that helps me manage orders among the crew.