Customer service solution with video conversation and API

Question

Looking for a customer service solution that can connect a client to a sales representative (ideally it should work also on smart phone for both sales representative and client) so they can initiate a video conversation.

Additional features requested:

• API to be able to integrate this into website.
• Automatic recording of video and audio.

Answer 1

If you're into building your own solution for this the TokBox (platform as a service) could be interesting to you.