I'm looking for a Software which is combining workflow design (actors, tasks, flow) and ticketing (actors can report on each task and for example join files).
The process I want to use it for is kind of :
- Team manager receive a client request for a service (risk analysis in my case)
- Team manager affect the task to one of his employee
- The employee plans and affects tasks (himself included)
- Others do the different tasks and report in the tool
This is the global process. The purpose is : get a flow of tasks and get some infos about "what's in progress ?" (to do some reporting on client side).
I looked around a lot and document myself on a lot of solutions : Request tracker, Jira, ProcessMaker, OSTicket, Mantis, UserVoice, GLPI. Those that fit best seem to be ProcessMaker and Jira, but they missed some functionnalities and seem a bit "overkill" for my purpose.
If you have any idea of Open Source, Pay as You Go or paying software, please let me know...