We use a shared Outlook directory as our helpdesk. Emails come in, we allocate an email to a specific team member using categories, and then that person responds. Once an email issue is resolved it is moved to another shared directory called Done.
My ultimate goal: Create a chart that shows
How many emails were received,
How many emails were sent, and
How many emails a team member sent.
I do NOT need to know:
- subject of email
- recipients of email,
- contents of email
What is the best solution here?