We provide technical support for multiple partner companies. These companies will have 1-n staff members that contact us for support. We need a system with the following features:
Aggregation of user accounts and tickets under client company; All users belonging to company A can see all tickets raised by other company A users but no tickets belonging to other companies.
File attachments on tickets
- Ticket Status: open, closed etc
- Mobile UI
- Brandable; change logos, style etc
Ideally it will be a SaaS solution so we won't have to get involved in the technical side of things. However, we could install in on a VM in which case it must run on Linux. We can pay a modest amount for it. say less than £100GBP (approx $150USD) pcm.