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I'm look for an online app to build a helpdesk q&a section. But one that would lead the customer through the process.

Example:
Do you have a mac or a pc?

If answer is "pc" the next question would be:
What version of windows do you have?

And so on....

So it would kinda go through a predefined q&a tree. I've seen this on the internet multiple times, but don't know what to search for really.

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    How many different choice paths would there be? If less than 20, it might be enough to code directly in HTML. If more, a proper knowledge system would be nice indeed. By the way, I have a PC but not Windows ;-) – Nicolas Raoul Apr 15 '14 at 13:13
  • The idea is to continuously expand it. So something more generic than HTML would be great. I'll add Linux as an option :-) – user2385 Apr 15 '14 at 16:24

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