I am looking for antivirus working in windows (7/8/8.1/10) which is able to remove Cryptographer virus completely. Can you recommend an antivirus which kills this Trojan that encrypts the files?

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    ok, what do you mean by remove? Do your mean remove just the virus (even if your files are now encrypted) or unencrypt your files and remove the virus?
    – Tom
    Commented Mar 12, 2016 at 17:03
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    I mean a software that remove the Trojan which encrypt the files. Those encrypted files are gone, no way to have them back unless to pay!
    – Sadegh
    Commented Mar 12, 2016 at 17:05
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    At the time the computer get affected, avast was running on computer!!!
    – Sadegh
    Commented Mar 12, 2016 at 17:07
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    If you already made peace with your files gone: Do a clean reinstall. The system is infected, your AV solution failed, in my opinion everything you do now will not result in a system I would still regard as compromised. Hopefully you had backups!
    – idkfa
    Commented Mar 14, 2016 at 15:00
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    Given that files are gone and computer contains at least one professional malware it may be better to erase infected system and install from scratch. It gives higher chance that infection is really completely gone. Commented May 11, 2016 at 16:16

2 Answers 2


According to Symantec, they have a product called Norton Power Eraser (NPE) that should be able to remove the Cryptolocker virus/trojan. For information provided by Symantec, see this page. At the time of this writing, it was last updated on August 6, 2015, 3:39:36 PM.

You can download the latest version of this program from this link.

Norton™ Power Eraser

Is something not quite right with your computer? Are you being plagued by pop-up windows trying to get you to download security software or alerts claiming your PC isn’t secure? It sounds like you’ve been infected with a type of threat known as “scamware.” The solution? Norton Power Eraser.Norton Power Eraser is specially designed to aggressively target scamware. It uses our most thorough scanning technology to eliminate threats that traditional virus scanning doesn’t always detect, so you can get your PC back.

Norton Power Eraser UI


While not explicitly an AV solution, I've tried a few solutions and have settled on Rollback Rx. It's a solid program, it's recovered my PC on a handful of occasions from Cryptolocker or other malicious content.

The only downside is that the program needs to be installed on a clean system; it can't be used on a system with Cryptolocker. Still, in terms of performance and pure reliability in resolving the issue I think it's an easy choice.

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    The OP explicitly talks about a system already infected. That conflicts with the requirement needs to be installed on a clean system
    – user416
    Commented Mar 14, 2016 at 13:13

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