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I'm searching a support ticket software. It should be free, and it would be great if it would had an app. Sounds simple, but I didn't found anything free. Do you know a good support ticket software? It can be hosted or to install on my own server (only PHP or such things, no complete software like Spiceworks).

  • Doesn't look like your search has been that extensive :) I've just added two tags to your question. Please start with the questions using those and have answers: project-management & issue-tracker. Trac might be a fitting solution (it's among the recommendations). – Izzy Mar 6 '16 at 16:47
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I'd like to recommend osTicket. It's an open source ticket system and can be run on your own server (just using PHP & MySQL). It's pretty simple but very powerful. It doesn't have its own app but it can be accessed by any device that has a browser. It has quite a few features too including,

  • Custom Fields
  • Rich Text HTML for Emails
  • Ticket Filters
  • Assign and Transfer Tickets to other techs
  • Auto-Responder Email System
  • Online portal for clients
  • Dashboard Reports

Also, with the email system, you can link an email account (or depending on the server you can direct all emails to a script within the ticket system) and clients can email back and forth through just their email without having to visit the online portal.

osTicket (open source)

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.

osTicket Dashboard example

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    I have used many support ticket systems, and osTicket is, without a doubt, the best one I have ever used, even including paid commercial products. – Moshe Katz Mar 6 '16 at 22:49

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