I work in IT support, almost exclusively on remote support. When I work on tickets I like to keep detailed, internal-only records. However, recently I'm getting sick of trying to strike a balance between the usefulness of the information and the effort required to document it so I was wondering if a piece of software exists that runs in the background recording computer usage to a text file that I can attach to the ticket instead of writing everything up?
Ideally, I'd like the log file to be something like the following:
2015/12/18 15:14.00: User opened chrome.exe, tab 3
2015/12/18 15:14.00: User browsed to https://login.microsoftonline.com/
2015/12/18 15:14.00: User entered email@example.com into the cred_userid_inputtext element
2015/12/18 15:15.00: User entered password into the cred_password_inputtext element
2015/12/18 15:15.00: User selected cred_sign_in_button element
2015/12/18 15:15.00: chrome.exe, tab 3 changed to https://portal.office.com/
2015/12/18 15:15.00: User closed chrome.exe, tab 3
2015/12/18 15:15.00: User opened "C:\Users\User\Documents\ping.log" in notepad++.exe
I realise this is a long shot but I just thought I'd ask as it would be great if I could have extremely detailed logs with little-to-no effort on my part.