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I'm looking for a hosted PM system for what I assume is a fairly typical project-management/ticketing role. Essentially, at any moment we want to be able to see:

  1. Tasks by priority and due date, (including sequencing by dependencies)
  2. Who is doing what. But not just who has been assigned what, but more particularly: of the tasks, assigned or not, what people are presently working on? Sort of like a source-control for tasks: You check out a task when you're actually working it, and check it back in when you've moved on to something else.
  3. Who has done what over some recent period. E.g., DevA checked out Task 1, but turned it back in marked incomplete later that day.

On the task side it's the usual: We want to create projects consisting of hierarchical, prioritized tasks, potentially with dependencies. E.g., Project A has task t, due in a week, consisting of subtasks x, y, and z. Z can't be done until x and y are done. Y has priority 1, X has priority 2.

We want users to be able to:

  • Create and organize projects and tasks
  • Triage tasks (i.e., change priority)
  • Assign tasks
  • Pick up tasks (a.k.a., "check out" to work on)
  • Annotate tasks
  • Mark tasks complete
  • Sounds like the standard project management tool. Have you checked existing answers (just click the project-management tag? See e.g. my answers here, here and here for a good candidate matching your requirements. – Izzy Dec 10 '15 at 10:09
  • @Izzy - Yes, I've looked at trac. Biggest problem is there's no hosted offering. I'll clarify my question to emphasize a feature I think it lacks. – feetwet Dec 10 '15 at 16:59
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    Hosting is a different thing we don't deal with here (consider self-hosting). As for "that feature": I wouldn't wonder if there's a specific Plugin to Trac for that. But even if not, you could realize that using the "Assigned-To" field: The dev self-assigns and later resets (unless solved). Subtasks have a plugin (MasterTicket). Priorities are supported "natively". Annotation is done via comments. Status is available "natively", incl. "complete" (aka "Fixed" by default, you can change that). – Izzy Dec 10 '15 at 17:10
  • I wonder if you'd consider to answer your own question instead of just leaving a little comment? ;) – Izzy Dec 19 '15 at 20:42
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I was migrating out of Podio, because that is prone to scatter things across "apps," preventing a convenient view of "everything," and also because its customization potential is relatively limited and immature. It just feels bulky.

I began migrating to Jira, which I've used before. That's OK, but then another developer suggested YouTrack by JetBrains.

I've settled on YouTrack because it was pretty good "out-of-the-box," and I was able to customize it to be "just right" for my purposes without much trouble.

One thing I will note is that dependency mappings are deficient in everything I've looked at.

The other thing I'll note is that my concept of "checking-out" tasks isn't clearly implemented anywhere I've seen. I.e., one has to kludge to designate a group of people for a task and then allow individuals to mark it as "I'm working on this right now, nobody touch without me releasing it."

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