3

I am looking for software which will help me to manage big workflow of cases.

I have more than 100'000 cases, each of them follow a workflow. I would like to manage case-flows with a software. There are more or less couple standard flows with 5-6 steps for each. There are no functions or advanced logic in every step. It is technically just a label. But labels should be assigned within the specific order of the flow. Every step has documents associated with it. I need to have a possibility to upload documents through API for every step in a case-flow. enter image description here

Main requirements with API and WEB GUI:

  • Multi-user environment Admin and Manager
  • Admin: Add/Remove a user as "case-flow" manager role at any point a time.
  • Manager: Move cases through flow
  • Manager: Upload file-documents for every case-step
  • Manager: There are associated float values with every case-step, i call them "costs". They can be different types and values for every case-step. I would like to upload and store them on case-step level.

Preferably self-hosted. Linux or Windows.

1

http://www.project-open.com is open-source and includes a strong Petri-Net based workflow engine, a file-storage and a lot more. Please search Google for "project-open workflow" for documentation. The document upload tracking would require a custom workflow "transition". Disclaimer: I'm part of the ]po[ team.

  • Thanks! We're just after a relaunch. And we're all not native speakers... – fraber Aug 7 '15 at 15:23
  • Not unusual for FOSS projects (I'm involved in one myself!). ;) – Dɑvïd Aug 7 '15 at 16:03
  • Thanks, are there API functions to perform the tasks? – Cron Merdek Aug 12 '15 at 7:23
  • Hi, project-open.com/en/package-acs-workflow is the start point to the WF documentation, a tutorial is available here: project-open.com/en/tutorial-workflow. This is a very powerful engine (Petri-Nets allow for parallel tracks and you can mix user interaction with automatic tasks), but nobody said it would be easy. You could also just take the WF-Engine (entirely written in PL/SQL running inside the PostgreSQL database - PG only...) and use it with a different front-end. – fraber Aug 13 '15 at 8:50

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.