I'm currently looking for a white labeled chat system for my organization's internal chat. It needs to have the the capabilities of maintaining multiple chat windows as well as have the option for group chats.
I'm looking into iFlyChat and chatwee right now but I'd like more input or advice on other products if possible.
- capabilities of maintaining multiple chat windows
- option for group chats (public and private group chats/rooms)
- can be integrated into our current online WordPress platform. As it is currently, the chat system is only for online use so mobile is not necessary. However some staff work remote, if that makes a difference. They login in through the site, and we want to keep it that way rather than having them install software on their computer.
- one on one chat (support for supervisors and counselors)
Our organizations takes sms from users but that's taken care of through another product. We need one on one chat support for supervisors and counselors, however we also need the ability for public and private group chats/rooms. The chat system we have in place right now was made in house from scratch and has many bugs and cannot handle multiple windows open at once, which is the reason we are now looking for an off the shelf solution.