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We have a helpdesk which at the moment accepts only phone calls and emails, which is a little problematic when we need to request a lot of technical information step by step. We have a lot of systems which log everything, and do not want an all in one solution.

We need a simple, highly customizable chat which we can integrate with all of our systems, aka code which is easy to read/modify. I am developing everything in PHP, and would like a solution which uses PHP and MySql. I have looked at PHP Live!, which does everything that we want it to do, but it is not free.

Does anyone know software which will do this, but without a price tag?

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LiveHelperChat might be exactly what your looking for,

LiveHelperChat (OpenSource)

Open source - Live Support chat for your website. Web and desktop clients. Co-Browsing, XMPP notifications, GTalk, Jabber, Openfire, Skype, Chrome extension, Node.js support, MySQL, PostgreSQL

LiveHelperChat Guest Side

LiveHelperChat Admin Panel

The code for LiveHelperChat can be found Here, it shouldn't be too hard to learn how it works and start customizing it the way you like.

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    wow... That is exactly what I needed. – Dimi Jul 27 '15 at 15:52
  • Great, happy to help:) – Tom Jul 27 '15 at 15:53

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