I need a software like helpdesk software, the script must be a standalone software means it must be installable on a web space. The key features are:
- Every operator has own email address
- A customer must never access to request form, can simply send email to email from operator,d this operator will receive email and ticket will be opened?
- During conversation every reply will be inserted in ticket system
- Operators has access only to own tickets
The 2. item is most important.