I need a software like helpdesk software, the script must be a standalone software means it must be installable on a web space. The key features are:

  1. Every operator has own email address
  2. A customer must never access to request form, can simply send email to email from operator,d this operator will receive email and ticket will be opened?
  3. During conversation every reply will be inserted in ticket system
  4. Operators has access only to own tickets

The 2. item is most important.

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