I'm part of a constantly changing organization that changes members every 4 years and I'd like to implement a system for users to submit problems with the organization without having to make an account. Also, I'd like it to be either free or ridiculously cheap.

The best solutions I've found so far involved me setting things up and hosting them from my computer, which can't work because I won't be the Vice President in 4 years, or involved at all in any way, so it's a short term solution. I need something that can be passed on simply by giving a password, not by passing down a server with the torch.

Essentially, I need something that does everything GitHub can do, but I need it to let people submit issues without needing to sign up. If that's not possible, I'll just use GitHub.

So, nearly essential features from most to least important are:

  • Ticket submission without needing to make an account
  • Ticket status includes merging, or at least duplicate tags
  • Free
  • Public access (lets everyone see submitted issues)
  • Doesn't require someone in the organization to host it on their own server, just needs a password

Bonus features:

  • Ability to contribute to bug discussions without an account
  • Ticket prioritization

If you can't think of anything that gets all of these, the most super duper essential things are the free and not requiring someone hosting requirements. So, just the best thing you can think of.

  • Have a look into FogBugz from FogCreek. It's easy, it's free for 2 users, it's hosted. Not sure about the other requirements though.
    – Marcel
    Mar 27 '15 at 22:08
  • 1
    On their pricing, I don't see an up to 2 option. I can try it for free for 30 days or it's up to 5 for 18 a month, billed annually. Mar 28 '15 at 2:03
  • It's a bit hard to discover, but they have a free 30-day trial, within that period you can activate the free option for up to 2 users. Here is their pricing: fogcreek.com/fogbugz/pricing, you'll find that option "buried" under the other paid options.
    – Marcel
    Mar 29 '15 at 21:47

Everything GitHub will do (including Git hosting) or everything GitHub Issues (only the issue tracking system) will do?

In the first case it seems to be impossible. In the second case, my suggestion is to use Trello as the ticketing system -- which provides

  • Arbitrary labelling/tagging
  • Organization of each ticket (in Trello the tickets will be represented by Cards) in different lists
  • Public access and public commenting

-- together with my own software, BoardThreads, which provides

  • Ticket submission without needing to make an account (via email)
  • Replies and re-replies between submitter and Card commenters via email and other comments

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