I have a hard time encouraging family members who are non-technical (like my mother, who is confused when her notebook presses on a key on her keyboard or my grandmother who has a hard time grasping the purpose of the internet at large) to use newer or different versions of their existing browser. This includes merely upgrading IE, or using something like Firefox and Chrome.

I have on occasion resorted to updating the browser personally via remote support session, setting it as the default, and changing the icon to the IE e, but I do consider that to be a little unethical. I tell myself that it's for the best as it prevents confusion, they don't understand well enough to know why I'm doing it, and it prevents some of the more malicious attacks.

What have you found is the best way to get your non-technical family to use a new browser, and how do you encourage them to not be afraid of the tool?

  • 1
    I've used the old change-the-icon trick before, and I must say it works splendidly ;)
    – Undo
    Feb 27, 2014 at 16:00
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    I'm having a hard time seeing the software recommendation request in this question - could you clarify that?
    – Undo
    Feb 27, 2014 at 16:02
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    @Undo. It's not a request for software at all, its a request for a method of recommending software when the receiving party isn't convinced they have a problem or savvy enough to undertake fixing it without some pressure in the right places. And as such I think it is on topic good-subjective style question that is relevant to experts in this field.
    – Caleb
    Feb 27, 2014 at 16:05
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    @Undo This site is about software recommendations, which I feel this is a good class of question. I don't know that it fits many genre of software, such as "word processor" or "FPS game", whereas most of us have come across the browser upgrade issue, especially when confronted with IE8 or lower and malicious security holes.
    – jcolebrand
    Feb 27, 2014 at 16:07
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    There is a meta question discussing this question. Feb 27, 2014 at 16:18


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