I think we've finally convinced
$company that a ticket system, a knowledge base, and an internal IT wiki are all good ideas. The challenging part is that there's no way we'll maintain all three separately, as documentation is already sparse and a ticket system will be a huge adjustment in the first place.
I'm looking for a software solution that will basically do all three. I'm hoping to:
- Create support tickets (nothing fancy needed, just a 'halp plz!!' inbox)
- Create a private IT wiki
- Create a knowledge base that users can look at
The idea is to take tickets and turn it in to a wiki. We only have a couple hundred users, so there's really no need for too many bells and whistles. We do some inhouse development as well, so generating a sort-of 'manual' for our LOB app would be good.
Free/not free, SaaS/server doesn't really matter. We are a Windows shop though, so spinning up something on a Linux box might be a tough sell.
Note: No need for version control or file repository. All of this will be internal.