I need to find a ticketing system that has a very particular functionality. I have a very large form, with three areas: Support, scheduling, and catering. And I need the system to do this:
When the end-user fills out all three areas on the one single ticket form, a unique ticket will be sent out to each corresponding group admin, for a total of three different tickets. In other words, the catering admin will get a ticket that has the catering info, the support admin will get a ticket with support info, etc.
I've seen SysAid and the use of categories, but their software doesn't quite do what I need. I'm tasked with having only one form with all three of these areas, which will split off into three different tickets, as I mentioned above.
I need recommendations on what softwares can do this, please. Also, my organization prefers a flat rate (as opposed to monthly fees) for the cost of this software (bonus points there).