Currently information about customers, support tickets, contracts, market leads etc. is spread across multiple solutions. Development team uses Confluence and Jira, but for the other teams we the need to find some new and innovative solution that can help us give the customers a great customer service.
After researching the web I have found some possible solutions that may help us.
But is there any other solutions out there that cover the following:
- Help desk, Service desk, ticket system.
- Sosial media interaction
- Field Service. (Prefer through mobile phone app)
- Knowledge base, Wiki.
- Sales, Marking and Project tools (CRM).
- Customers Contract, License and Assets management.
- Call center, for IP phone/SoftPhone.
Also useful to us:
- Integration between Help/Service desk and Jira.
- Web/cloud based or on premises.
- API or SDK, for developing add ons.
We have no budget limit.