I thought that finding a tool like this would be a no brainer - but it's apparently much harder than I imagined.
I am an IT Administrator for a small business (between 20-40 people) and quite frankly, we just want to find a tool or suite that helps us to manage the technical issues of day to day operations. Things like storing information on the employees and their workstations, sitemaps, internal support desk and ticketing, etc.
I have been searching around for days and am honestly coming up pretty dry. Helpdesk software is pretty common, but anything beyond that seems almost non-existent. Has anyone else had this experience, and found a workable solution other than ... just making a ton of Google Documents?