We look for a PHP or C#.Net based ticketing system. It should be possible to host it on our own.
It should be easy to use and localised in German.
The purpose is to give our customers a tool to submit tickets easily to the support. It should be possible to get some kind of statistics/reports.
The most important requirment is that we can host it on our own.
- localisation in German
- custom fields (one or two additional fields beside the required category per ticket)
- modern/state of the art UI
- statistic regarding average agent response time
- available to be self hosted (no SaaS)
- screenshot attachments